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 Chilling Effects Clearinghouse > DMCA Safe Harbor > Notices > Database Systems complains of copying, page spoofing (NoticeID 2088, http://chillingeffects.org/N/2088) Location: https://www.chillingeffects.org/notice.cgi?NoticeID=2088

Database Systems complains of copying, page spoofing

June 22, 2005

 

Sender Information:
Database Systems Corp.
Sent by: [Private]
President
Phoenix, AZ, 85014, US

Recipient Information:
[Private]
Google, Inc.
Mountain View, CA, 94043, USA


Sent via: fax
Re: Attn: User Support, [#28121991] Google DMCA Complaint (Amended)

User Support:

This is our formal complaint against the website owner whose sites are currently listed in your search engine index. We believe these sites are presenting false and misleading content and is infringing on our copyrighted website information. We request that you review these sites and remove them from the Google search results.

(1) Our Copyrighted material is located here:

http://www.databasesystemscorp.com

(2) The offending websites and pages containing our copyright material are listed below. All of these pages re-direct users to different pages within the different websites, thus the content of the pages viewed by the user is not what the Google search engine sees when it spiders these pages. Our content is not maintained on the user viewed pages, only on the spidered pages. (the user viewed pages contain virtually identical content other than the language).

BACKGROUND

The following documents the copyright infringement and false promotion and misrepresentation by the owner of the following websites (VocalCom). The website owner is a foreign corporation headquartered in Paris, France, but has offices in the US. The US office address and phone number are included above.

29 Identified Web Pages Containing Our Copyrighted Information

http://www.callcentersolution.com
www.callcentersolution.com/telemarketing/ outbound-telemarketing-dialer.html
www.callcentersolution.com/telemarketing/ outbound-telemarketing-dialers.html
www.callcentersolution.com/ telemarketing/telemarketing-software.html
www.callcentersolution.com/telemarketing/ telemarketing-automatic-dialer.html
www.callcentersolution.com/telemarketing/ telemarketing-auto-dialer.html
www.callcentersolution.com/telemarketing/ telemarketing-auto-dialers.html
www.callcentersolution.com/ telemarketing/telemarketing-scripts.html
www.callcentersolution.com/ telemarketing/telemarketing.html
http://www.vocalcom.com
www.vocalcom.com/telemarketing/ telemarketing-auto-dialers.html
www.vocalcom.com/telemarketing/ telemarketing-auto-dialer.html
www.vocalcom.com/telemarketing/ telemarketing-automatic-dialer.html
www.vocalcom.com/telemarketing/ telemarketing-software.html
www.vocalcom.com/telemarketing/ telemarketing-scripts.html
www.vocalcom.com/telemarketing/telemarketing.html
www.vocalcom.com/telemarketing/ outbound-telemarketing-dialer.html
www.vocalcom.com/telemarketing/ outbound-telemarketing-dialers.html
http://www.vocalcom.de
www.vocalcom.de/telemarketing/ telemarketing-auto-dialers.html
www.vocalcom.de/telemarketing/ telemarketing-auto-dialer.html
www.vocalcom.de/telemarketing/ telemarketing-software.html
www.vocalcom.de/telemarketing/telemarketing.html
www.vocalcom.de/telemarketing/ outbound-telemarketing-dialers.html
www.vocalcom.de/telemarketing/ outbound-telemarketing-dialer.html
http://www.vocalcom.be
http://www.vocalcom.fr
www.vocalcom.fr/telemarketing/telemarketing.html
http://www.vocalcom.it


Each of the above websites and pages include an archived copy (taken from our website in 2004) of our copyrighted website information maintained on the HOME page of Database Systems Corp.

http://www.databasesystemscorp.com

A copy of this archive can be provided if necessary but it is sufficiently close enough in content to our current version for a reasonable person to deduce that the content in the vocalcom.com and callcentersolution.com web pages was derived from this archive. VocalCom attempted to perform a global change of our name to theirs but failed to change OUR phone number contained in these offending pages.

VocalCom appears to have used 2 different re-directed page formats, each one containing copyrighted information from our HOME page. The following are links to the Google cache of these pages as of 14 June 2005.

http://64.233.187.104/search?q=cache:HtU88AUz7ykJ:www.vocalcom.it/+&hl=en

http://64.233.187.104/search?q=cache:ZAaur-kDSzcJ:www.callcentersolution.com/telemarketing/outbound-telemarketing-dialer.html+%22Pacer+Predictive+dialer%22&hl=en


EXAMPLE OF GOOGLE SEARCH

The following is one example of how this website owner is falsely representing VocalCom. PACER" Predictive Dialer is a registered product of Database Systems Corp. There are no duplicates or conflicting names in the market. When using the Google Search Engine and entering the search term

image

FAQ: Questions and Answers

[back to notice text]


Question: Why does a search engine get DMCA takedown notices for materials in its search listings?

Answer: Many copyright claimants are making complaints under the Digital Millennium Copyright Act, Section 512(d), a safe-harbor for providers of "information location tools." These safe harbors give providers immunity from liability for users' possible copyright infringement -- if they "expeditiously" remove material when they get complaints. Whether or not the provider would have been liable for infringement by users' materials it links to, the provider can avoid the possibility of a lawsuit for money damages by following the DMCA's takedown procedure when it gets a complaint. The person whose information was removed can file a counter-notification if he or she believes the complaint was erroneous.

Question: What does a service provider have to do in order to qualify for safe harbor protection?

Answer: In addition to informing its customers of its policies (discussed above), a service provider must follow the proper notice and takedown procedures (discussed above) and also meet several other requirements in order to qualify for exemption under the safe harbor provisions.

In order to facilitate the notification process in cases of infringement, ISPs which allow users to store information on their networks, such as a web hosting service, must designate an agent that will receive the notices from copyright owners that its network contains material which infringes their intellectual property rights. The service provider must then notify the Copyright Office of the agent's name and address and make that information publicly available on its web site. [512(c)(2)]

Finally, the service provider must not have knowledge that the material or activity is infringing or of the fact that the infringing material exists on its network. [512(c)(1)(A)], [512(d)(1)(A)]. If it does discover such material before being contacted by the copyright owners, it is instructed to remove, or disable access to, the material itself. [512(c)(1)(A)(iii)], [512(d)(1)(C)]. The service provider must not gain any financial benefit that is attributable to the infringing material. [512(c)(1)(B)], [512(d)(2)].


Question: What are the provisions of 17 U.S.C. Section 512(c)(3) & 512(d)(3)?

Answer: Section 512(c)(3) sets out the elements for notification under the DMCA. Subsection A (17 U.S.C. 512(c)(3)(A)) states that to be effective a notification must include: 1) a physical/electronic signature of a person authorized to act on behalf of the owner of the infringed right; 2) identification of the copyrighted works claimed to have been infringed; 3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed; 4) information reasonably sufficient to permit the service provider to contact the complaining party (e.g., the address, telephone number, or email address); 5) a statement that the complaining party has a good faith belief that use of the material is not authorized by the copyright owner; and 6) a statement that information in the complaint is accurate and that the complaining party is authorized to act on behalf of the copyright owner. Subsection B (17 U.S.C. 512(c)(3)(B)) states that if the complaining party does not substantially comply with these requirements the notice will not serve as actual notice for the purpose of Section 512.

Section 512(d)(3), which applies to "information location tools" such as search engines and directories, incorporates the above requirements; however, instead of the identification of the allegedly infringing material, the notification must identify the reference or link to the material claimed to be infringing.


Question: Does a service provider have to follow the safe harbor procedures?

Answer: No. An ISP may choose not to follow the DMCA takedown process, and do without the safe harbor. If it would not be liable under pre-DMCA copyright law (for example, because it is not contributorily or vicariously liable, or because there is no underlying copyright infringement), it can still raise those same defenses if it is sued.


Question: How do I file a DMCA counter-notice?

Answer: If you believe your material was removed because of mistake or misidentification, you can file a "counter notification" asking the service provider to put it back up. Chilling Effects offers a form to build your own counter-notice.


For more information on the DMCA Safe Harbors, see the FAQs on DMCA Safe Harbor. For more information on Copyright and defenses to copyright infringement, see Copyright.


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